Frequently asked questions
ABI Promedical · Riga, Latvia
Initial Physiotherapy & Functional Assessment
01What happens in the 60-minute first visit?
Your physiotherapist asks what brought you in, reviews the information you choose to share, discusses your goals and assesses relevant movement and function. You will have time to ask questions. Together you agree practical next steps; further medical review may be recommended when appropriate.
02What should I bring and what will I leave with?
Bring a list of medicines and relevant reports or imaging if available, plus comfortable clothes that allow the movement being discussed. You leave with an explanation of the findings, options and proposed plan—not a guaranteed diagnosis or outcome from a website booking.
03Who may benefit, and is the €50 fee the full treatment plan?
This first appointment is for people seeking help with movement, pain or daily function. It is an assessment, not a course of treatment. The listed fee is €50 for 60 minutes; any follow-up service, frequency and cost are discussed before you decide.
Neurological & Vestibular Rehabilitation
01Who may this service suit?
People experiencing balance, dizziness, coordination, mobility or activity difficulties related to a neurological or vestibular concern may ask for an assessment. Similar symptoms can have different causes; the physiotherapist first checks whether rehabilitation is appropriate and whether medical review is needed.
02What may a session include?
Depending on assessment and goals, a session may include balance or gait practice, graded movement, coordination exercises, education and a home-practice plan. The clinician adjusts challenge and support to your abilities and reviews how you respond.
03What should I do if dizziness is sudden or severe?
Do not use a routine appointment as urgent care. Sudden severe dizziness with new weakness, speech or vision changes, fainting, chest pain or severe headache needs urgent medical assessment. Tell the clinic about falls, mobility aids and transport needs before your visit.
Post-Operative Rehabilitation
01When should I start after an operation?
Follow your surgeon’s instructions first. Timing and restrictions depend on the procedure, healing and any complications. Contact the clinic with the operation date and written precautions so the team can confirm whether the appointment timing is suitable.
02What will rehabilitation involve?
After reviewing your goals and the instructions from your surgical team, the physiotherapist may work on safe movement, mobility, strength, daily activities and a paced home programme. Progress is adapted to symptoms and any post-operative limits.
03What should I bring?
Bring your discharge or surgeon instructions, relevant reports, current medicine list and any mobility aid you use. Please tell us about wound concerns, new swelling, fever or sudden worsening; these may need medical attention before rehabilitation.
Musculoskeletal Rehabilitation
01What problems can I ask about?
This service is for movement and function concerns involving muscles, joints or the spine. Your first discussion clarifies what is difficult in daily life, your goals and relevant history; the plan is then tailored rather than chosen from a machine list.
02What might a visit include?
Depending on the assessment, visits may include movement practice, progressive strengthening, balance or mobility work, education and selected hands-on or device-based methods when suitable. You can ask why a method is proposed and discuss alternatives.
03How is progress checked?
You and the physiotherapist agree useful functional goals, such as a daily task or activity. Progress is reviewed against those goals and your response; the plan may be changed, paused or ended. Results vary and are not guaranteed.
Geriatric Physiotherapy: Pair Training
01What does “pair training” mean?
The listed class is designed for two participants sharing a supervised 45-minute session. Contact the clinic if you need to confirm whether a companion is required, how places are arranged or whether individual support is more appropriate.
02Who may benefit?
Older adults who want supervised practice of strength, balance, mobility or everyday function may ask whether the class fits their needs. The physiotherapist should consider each person’s ability, falls history, health conditions and goals before participation.
03What do participants do?
Exercises are guided and adapted to the participants’ starting points, with rest and support as needed. This format is not a substitute for an individual assessment when a person needs close one-to-one supervision. The listed price is €40 per pair for 45 minutes.
Sports Injury Rehabilitation & Return to Sport
01Who is this service for?
People recovering from a sports-related injury or building a safe route back to training may request an assessment. The clinician considers symptoms, sport demands, current function and relevant medical advice before proposing a progression.
02How is return to sport planned?
A plan may progress from comfortable movement and basic capacity toward sport-specific tasks, with checkpoints agreed around your goals. Training load is adjusted to your response; a calendar date alone does not establish readiness.
03Can I continue training during rehabilitation?
That depends on the injury, symptoms and any medical restrictions. Ask the physiotherapist to help identify activities to modify and when to stop. Sudden severe pain, deformity or inability to bear weight may need urgent medical assessment.
Orthopedic Rehabilitation
01What does orthopedic rehabilitation cover?
It can support recovery and function related to bones, joints, muscles or orthopaedic procedures. The first step is to understand your diagnosis or concern, relevant medical advice, current function and personal goals.
02What will the physiotherapist provide?
Depending on assessment, you may receive guided movement and strengthening, functional practice, education and an agreed plan for activity between visits. Any hands-on or physical modality is discussed as one possible component, with alternatives explained.
03Do I need a referral or imaging?
Bring available medical reports or imaging, but do not delay urgent care to obtain them. Referral requirements can depend on the situation; contact the clinic if unsure. The clinician may advise a medical review when findings are outside physiotherapy scope.
Therapy modalities and exercise
01Why might a device or modality be suggested?
A modality may be considered for a specific, limited role after your assessment. Your physiotherapist should explain the intended goal, evidence limits, likely sensations, precautions and alternatives. It does not replace active rehabilitation or establish a diagnosis.
02Are ultrasound, electrical stimulation, laser or magnetic methods right for everyone?
No. Suitability depends on the condition, evidence for that use, equipment and your history. For example, NICE advises against ultrasound and several electrotherapy modalities for some indications, including low-back pain or osteoarthritis. Ask how the proposed method relates to your specific problem.
03What safety information should I share?
Before treatment, tell the clinician about implanted electronic devices, pregnancy, epilepsy, reduced sensation, skin problems, circulation concerns, light sensitivity and relevant medicines. The exact precautions depend on the modality. Tell the clinician immediately if you feel pain, burning, excessive heat or unusual symptoms.
Booking, payment and health information
01Can I book and pay online now?
You can view live appointment availability and request a visit online. At present, clinic services are configured for payment at the clinic; online prepayment is not active on this site yet. Published prices apply to the listed service, while “price varies” services should be confirmed with the clinic.
02Can I pay at the clinic?
The current booking configuration allows in-person payment. The clinic will confirm accepted on-site methods and any service-specific price before your visit. Online payment can be offered after the clinic configures a payment provider and completes any required business verification.
03How will online payments reach the clinic bank account?
When online payments are available, the clinic-selected payment provider processes checkout and transfers funds under its payout terms. The clinic owner must enter business verification and payout bank details directly with the secure payment provider. Never enter bank credentials or payout details in a public website form or email.
04What information should I enter?
Provide the contact details needed to manage your appointment, select a preferred communication language and add only a brief note if useful. Please do not upload or email sensitive medical records through the public booking form. Ask the clinic about a suitable secure route for clinical documents.
Before and after booking
01Can I request English, Latvian or Russian?
Yes. Choose your preferred communication language in the booking form. This is a request for the clinic team; please contact us if language support is essential so we can confirm availability before your visit.
02Will I receive a confirmation or reminder?
The clinic’s booking system sends messages according to its notification settings and the contact details you provide. Check your confirmation for appointment time and any instructions; contact the clinic if it does not arrive or you need to change the booking.
03Can I upload medical records or my Latvian ID card, and should I enter my personal code?
No. The public booking form does not accept medical files or ID-card images. Do not enter health details or your personal identity code in any booking field, or send records by ordinary email. Bring relevant documents to your visit, or email info@abipromedical.com to ask for a secure transfer route without attaching the documents. If specific identifying information is needed for your care or clinical records, the clinic will explain the purpose and requirements. The ABI app is a separate controlled pilot; clinical processing is currently disabled.
Therapeutic ultrasound
01What does a session involve?
A clinician applies coupling gel and moves a treatment head over the selected area, using settings chosen for the proposed purpose. This is therapeutic ultrasound, not diagnostic imaging. You can ask about the intended benefit, evidence for your condition and alternatives.
02Is ultrasound effective for every pain problem?
No. Evidence depends on the condition and intended use. NICE advises against offering ultrasound for low-back pain and osteoarthritis. The physiotherapist should explain whether it is appropriate for your specific situation and prioritize a broader, goal-led plan.
03What should I tell the clinician?
Mention altered sensation, skin problems, pregnancy or relevant medical advice, and report discomfort during treatment. Do not use therapeutic ultrasound as a substitute for medical assessment or active exercise.
Electrotherapy & electrical stimulation
01What will I feel?
Depending on the device and goal, electrodes may produce a tingling sensation or visible muscle contraction. The clinician explains the settings, checks comfort and adjusts or stops treatment if needed. ABI uses BTL electrotherapy equipment; the clinician confirms the available mode, device and settings for your visit.
02Who may need extra screening?
Tell the physiotherapist about a pacemaker or other implanted electrical device, pregnancy, epilepsy, reduced sensation, skin irritation or other relevant conditions before electrodes are placed. Suitability depends on the specific method and treatment area.
03Does electrical stimulation replace exercise?
No. If it is appropriate, it is one possible adjunct to a person-centred plan. NICE advises against TENS and interferential therapy for low-back pain and several electrotherapy methods for osteoarthritis; ask what evidence applies to your condition.
Laser therapy
01What happens during treatment?
The clinician identifies the treatment area, explains the intended role and applies the selected light-based device with required eye protection. Device type, dose and precautions matter; treatment is never directed at the eyes.
02What safety details should I share?
Mention light sensitivity, medicines that affect light sensitivity, skin history, pregnancy or relevant medical advice. Follow the clinician’s instructions and protective eyewear requirements.
03Can laser therapy guarantee healing?
No. It may be considered only as an adjunct in selected plans, with benefits varying by condition and evidence. Ask how progress will be reviewed and what active or other options are available.
Magnetic therapy
01What may a session involve?
A clinician positions the equipment for the proposed treatment area, checks relevant precautions and supervises the session. The purpose and expected sensations should be explained before you begin.
02What should I disclose beforehand?
Tell the team about pacemakers or other implanted electronic devices, metal implants, pregnancy and significant health conditions. Device instructions and your clinical situation determine whether treatment is suitable.
03Is it a replacement for rehabilitation exercises?
No. If selected, magnetic therapy is an adjunct, not a diagnosis or substitute for active rehabilitation or medical care. Outcomes are not guaranteed.
Magnetic stimulation
01How is it different from magnetic therapy?
The name can describe different equipment and treatment approaches. Ask the clinician which device and intended effect are planned for your appointment; the exact method determines screening and precautions.
02What happens in a session?
The clinician explains the goal, positions the applicator, checks comfort and supervises the session. Your response and relevant safety information guide the settings.
03What should I disclose?
Report implanted electronic devices, pregnancy, seizure history, metal implants or other relevant medical conditions before treatment. Do not assume a device is suitable based on its name alone.
UV therapy
01How is UV exposure controlled?
Only a clinician with an appropriate indication should select the UV type, skin area and exposure duration. Eye and skin protection are essential, and instructions must be followed throughout.
02What history matters?
Before treatment, discuss light sensitivity, medicines, skin conditions or cancer history, prior UV reactions, pregnancy and other medical advice. The clinician decides whether UV is appropriate.
03Can I use home or sunlight exposure instead?
Do not substitute unsupervised UV exposure for a prescribed clinical plan. Ask the clinician about the intended purpose, risks and alternatives.
Diathermy
01What does diathermy feel like?
Depending on the device, it may produce a controlled warming sensation. The clinician selects and monitors the treatment; tell them immediately about excessive heat, pain or unusual sensations.
02Who should be screened first?
Report implanted devices or metal, pregnancy, reduced sensation, circulation concerns and relevant medical conditions. The clinician checks the device-specific instructions and whether the method is suitable.
03What is the role in a rehabilitation plan?
If appropriate, diathermy is one possible adjunct. It does not replace assessment, exercise or medical care, and it is not suitable for every condition.
Cryotherapy & cold applications
01What might cold treatment involve?
A clinician chooses a cold application and exposure time for the area and goal, with appropriate skin protection. The skin and your comfort should be checked during treatment.
02Who should mention extra precautions?
Tell us about reduced sensation, circulation problems, cold sensitivity, skin conditions or previous adverse reactions. Stop and alert the clinician if skin becomes painful, unusually numb or changes unexpectedly.
03Does cold therapy treat the underlying cause?
Cold may be used selectively for symptom management; it does not identify or necessarily resolve the cause. Your plan should also address function and relevant medical assessment.
Exercise therapy & rehabilitation gym
01What does supervised exercise include?
Exercises may address strength, balance, mobility, coordination or everyday tasks, chosen after assessment. A physiotherapist adapts the starting level, explains safe technique and progresses the challenge when appropriate.
02What if I am older, deconditioned or use a mobility aid?
Tell the team about your current activity, falls, symptoms and support needs. Exercises can be adjusted where suitable; the clinic can discuss whether an individual or pair format fits before booking.
03Will I receive a home programme?
Where appropriate, the physiotherapist may agree on practice between visits and explain how to monitor your response. Stop and seek advice if exercise causes concerning symptoms. Progress is reviewed against your goals.
Manual therapy
01What may hands-on care include?
The physiotherapist may use selected hands-on techniques to support movement or comfort when they fit your assessment. They should explain the approach and obtain your consent before starting.
02Can I decline or stop a technique?
Yes. You can ask questions, decline a technique or ask the clinician to stop at any time. Your preferences and response should shape the session.
03Is manual therapy the whole treatment plan?
Usually it is considered alongside movement practice, education or self-management when appropriate. NICE recommends manual therapy for low-back pain only as part of a package including exercise.
